Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Deceptive!! The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. We've decided to keep it although we're not really happy with what we got. She has a flare and creative abilities which we appreciated. I cannot thank Kat and Michael enough. I will continue to work with her on future projects. You can also visit one of our stores. We had one rip in a couch and placed our request for repair in January. I love this store! Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Thank you for your exceptional service and quick turnaround time! This rating has decreased by -10% over the last 12 months. We expect to keep finding more of what we love at Arhaus. They sure asked me to pay for the furniture right away. Do I need to create an account to order online? NO. Can I pick up my merchandise at my local store? You know those sales people that just bug? We recycle copper into tabletops and transform tree roots into chairs. Please send all requests to [emailprotected]. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. He was right! Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. This order arrived yesterday, 7/18/14. Some links on Slumber Search are referral links. Thank you to Michael and Kat for helping me select the perfect furniture for my home. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. All the furniture is beautiful. The covers are easy to use and help me make this furniture last forever. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Slipcovers: Arhaus vs. Ballard - Evolution of Style I was not told this at order time. Loved working with Etta and Chris. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? I was informed that the benches are ready but the table will likely be delayed until May!! Frequently Asked Questions | Arhaus The cons: Some shoppers mentioned issues with shipping. It was a custom piece so it took quite some time to come in (which was expected). The cushions didnt last 18 months. 68. Will you share my email, home, or business address with other companies? I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. No one in the store claimed to know anything about the issue that had been going on for 3 months. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Looking forward to replacing our coaches next. Please have your order number available so that we may assist you more quickly. Top flight experience over here. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. I would suggest that no one buy any product from this company. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I have spoken to numerous managers, concierge managers and etc and so far nothing. The level of customer service was exceptional. I do wish returns would be a little less costly. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Own projects from concepting to delivery of final product. Coffee table arrived after extended wait with large black streaks all over it. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. How much do Arhaus Furniture Customer Service jobs pay? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Apply today at CareerBuilder! Ripoff Report | Arhaus Furniture Review - Bedford, Ohio We aim to provide readers with the most up-to-date information available about today's consumer products and services. We work closely with Michael and he always takes the best care of us. The prices are very competitive and the staff is stellar! Debra Cleare helped us with bedroom furniture, accessories and tables. Even if you spend thousands of dollars you will not receive any support. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user The new Arhaus store in Colorado Springs is horrible. It is unacceptable the way Arhaus treats their paying customers. She help really helped me through the process. We tried every possible method to inflate without, and it just. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. He was very professional and patient during our decision making process. I would not be purchasing from them again and would not recommend them. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I ordered same table 16 weeks ago, and still no set delivery date! For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. It's for sure my favorite furniture store in San Diego! Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. The shipping label would only cover the weight of one of the boxes. A new customer service representative created another email to send to UPS. The retail prive was around $6,000. She asked all the right questions of what I envisioned for my new place. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We visited the store several times and everyone was great to interact with and extremely helpful! After the third time, the concierge suggested that I return the chairs and chose new ones. Start with a fabric or finish swatch to ensure the perfect choice. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Well, my husband and I have been looking for chairs for a year now. People that come over say the room belongs in a magazine. And I love the way they do customer service from sales to delivery I have no complaints. I want to escalate past the store manager, but they will not provide a contact. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Very poor customer service. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. BEAUTIFUL FURNITURE STORE ! Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Arhaus Furniture Reviews - Does Their Quality Match Their Design? Beautiful store with an impressive selection of unique but current furnishings and accessories. If you placed your order in a store, contact your Design Consultant. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. I recently purchased a condo after selling my home. Thank you, Arhaus, and the great sales, delivery and customer services teams.

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