ticketek marketplace refund

Where you cannot provide evidence that the person affected is within the. Any translation of this document from English is for assistance and information only. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Appalling service. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. The phone message also contradicts itself. I couldn't return to where I was, no progress, the booking system repeated itself, etc. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Voluntary relocation or where you are changing employer for a new role. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. An incident number or report from the Police or relevant traffic authority. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Scalping 18. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I got tickets to a concert from ticketek that got cancelled of covid. To read more about Covid-19 please visit our dedicated page here. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Safe, Fast and Verified etc.WHERE IS THE ACCOUNTABILITY? I was certainly given the runaround by others who I had dealt with. If there is a financial failure of any Transport provider. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Everybody else looks like a paedo. They do but its retarded. Cannot add tickets to wallet. Doors Open: 5:00pm (Receipt required for Doctors note refund up to $100 or equivalent). Budjerah: 6:00 6:30pm Fire A report from the fire service and/or police. means weather where a Government Agency has issued warnings not to travel which mean. We/Us/Our We are the Booking agent with whom You made the Booking. Sick relative? Any evidence requested by our Customer Experience Team to verify the emergency circumstances. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Secure Accounts Widget They are the shittest service in Australia. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Ticketek Marketplace (marketplace.ticketek.com.au). But the thing is, they didn't. In event of a Refund Application the English language version shall be the basis of settlement. Once got a response to an email because I didnt purchase the ticket wont gi. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. More Info. Sell tickets directly from your Ticketek Account. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Safe, Fast and Verified Ticketek Marketplace - Buy and Sell Tickets Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Attend participate in, take part in, use, or be present at. means the unforeseen change of the date of an examination that. Sell tickets directly from your Ticketek Account. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Safe, Fast and Verified Why does Ticketek Marketplace charge fees? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hands down. Ticketek refunds, the true facts - The Vigilante News This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Ticketek is selling for the following venues only. NEVER NEVER again. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. No reply emails or any form of communication. I will NEVER buy tickets from this company again! I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. This meant that I had to sit & concert was standing room only. (Receipt required for Doctors note refund up to 50 or equivalent). What will a Marketplace ticket look like? I have been linked to your site from Ticketek.co.nz. Attendance at business meetings and business travel. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Clunky unhelpful booking site for Mary Poppins Melbourne. Ticketmaster Resale | ProductReview.com.au The following words or phrases have the meaning shown below wherever they appear in bold in this document. A copy of a notice from the examination body, school, college, or university confirming the change of date. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ticketek Marketplace - Buy and Sell Tickets Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. We may consider other Emergency Circumstances at our discretion. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Where You are the business owner or registered Director, or a member of Your family is. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek Australia | ProductReview.com.au I'd be interested whether this is something the ACCC would be interested in. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Ticketek Australia you're a pathetic poor excuse for a company. No way to recover tickets. Attend participate in, take part in, use, or be present at. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Where the examination is being provided by a commercial business (not by an educational board). Armed Forces Naval Service, Marines, Army or Air Force. Check to see if they have an online lodge system. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. to then often have to go to their desk at the venue to follow up the issues. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Where You have not been physically examined by a Doctor prior to the date of the Booking. Never ever again. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Years ago I did a few days temping at Tiketek. There is no phone number, only an email which does not get answered. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. So thanks very much! I have contacted your Customer Service team but have not received a response. I find the app difficult to navigate. Why is the price displayed on my ticket different to what I paid? I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). What to do?? ?DO NOT BUY TICKETS FROM TICKETEK! How did this happen? Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Absolutely appealing customer service!!!!! I've bumped the ticket by responding as recently as January 2023. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount I have now been trying for a refund for 6 months. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU A doctor cannot be You or a member of Your family. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Like. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I sent a message via the website and got the pdfs a day or so later. ProductReview.com.au has affiliate partnerships. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Please also read the General Conditions of Refund. Refunds & Exchanges Follow New articles New articles and comments. What can I do if my tickets are lost, damaged or stolen? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. means a requirement to move address imposed on. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. A copy of the letter requiring Jury Service. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. RP ENG EXTENDED - Refundable Not that they are necessarily wrong, but people often don't comment when things go routinely right. Are Refundable tickets offered on Gift Voucher sales? If they mean no-shows, then so be it. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Change My Location Download the Ticketek App & add your ticket to your wallet now. To read more about Covid-19 please visit our dedicated page here. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. An incident number or report from the Police or relevant traffic authority. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I have now been trying for a refund for 6 months. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Ticketek takes the issue of scalping seriously. You may also wish to resell your tickets if you cannot use them. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I can not believe in this day and age HOW BAD this company is. You can do anything you want if you're the only game in town. Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek Australia Reviews | Read Customer Service Reviews of premier If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Breakdown A copy of the call out note froma nationalbreakdown recovery service. This is not an insurance policy. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Buy guaranteed tickets for sold out events at a fair price. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Adverse weather with no Government Agency warnings not to travel. Send them an inquiry many times and they are not answering! I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. There is no phone number, only an email which does not get answered. A copy of the travel warning from the Government Agency. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I want an refund, yet there is no way I can get it. A copy of the letter requiring Jury Service. They stole my money too. Sell tickets directly from your Ticketek Account. Requesting a Refund. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. How totally useless. Then I looked on Trustpilot at their reviews and really started to worry! I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Fire A report from the fire service and/or police. Do I need any special hardware or software for print at home tickets? Youmade an unsuccessful request for annual leave for the date of theBooking. How insensitive is that. I received an error message after purchasing tickets. Ticketek Marketplace - Buy and Sell Tickets Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. A police report or crime number to confirm the theft(Self-declaration not accepted). Are there any age restrictions enforced on my event? After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Released a technology that is fully flawed just like the rest of the governing bodies around the world.